Delivery and Returns

At Dark Ventures we offer a fast and reliable shipping service at a reasonable price. We use both Royal Mail and UPS to ensure that your order reaches you as quickly and efficiently as possible. All of our orders are sent on a tracked service, which means that virtually nothing goes missing, and when it does we will send out a replacement order free of charge.

Free delivery is for all UK mainland orders over £50.00

All UK orders that qualify for the free delivery service are sent out using the Royal Mail 48 tracked service.

Orders must be placed before 1pm Monday to Friday to be dispatched the same day. (Excluding Bank Holidays)

Shipping options and prices are calculated after any active discount code. Applying a discount code can affect shipping options and rates.

MISSED DELIVERIES

UK Royal Mail - Your local post office will hold your parcel for 2 weeks, before your order is automatically returned to Dark Ventures. Any parcels returned to us will be refunded minus any shipping and extra charges.

Returns are super simple and free with Royal Mail fill out the page on the link below in, you will be sent a label to print off and stick to your box or download the scan code and drop off at a Post Office. Please include a note with your package containing: your order number, email address and reason or return. 

Click the link to process a return https://www.royalmail.com/track-my-return#/details/6802

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can cancel an Order 14 days after taking possession of the goods for a full refund. We require a notice of cancellation by email - with your name, order number, address and details of the cancelled item/s.

It is your responsibility to get the goods back to us within 14 days of your notice of cancellation and for you to pay the return postage costs. If you need advice on postage options, particularly for large or heavy items, please contact us.

Make sure that your return is suitably packaged and either in a box or wrapped in plastic and that our address is clearly visible on the outside of the package. Do not stick labels directly on product packaging and please avoid putting sticky tape on shoe boxes.

For large or heavy items we recommend the use an online courier. If you need any advice then please email us.

Our outgoing postage will only be refunded at the basic shipping rate and we can reduce the refund to reflect any loss in value whilst the goods are in your possession.

In addition to the statutory 14 Day Cancellation Period, we have an extended 28 Day Returns Period for refunds and exchanges. To be entitled to a refund or exchange you must have dispatched your goods to us within 28 days of receiving your order.

Make sure that your return is suitably packaged and either in a box or wrapped in plastic and that our address is clearly visible on the outside of the package. Do not stick labels directly on product packaging.

For large or heavy items we recommend the use an online courier. If you need any advice then please email us.

UK exchanges can use postage returns as above if the size you have ordered does not fit, upon return we endeavour to process exchanges within 5 days of us receiving the goods.

Where the requested item is out of stock we will contact you.

Price difference in exchanges may require additional payment, if so we will contact you so the difference can be paid. If the requested exchange is cheaper we can refund the difference automatically. Remember we can reduce value of any returned item to reflect the loss in value whilst the goods are in your possession.

For the first exchange we will send out the items postage free.

We will dispatch the exchanged item using our standard postage options, If the exchange postage service is to be enhanced the difference must be paid.

We are sorry to hear there is a problem with your item.

It is our responsibility to deal with you in regard to the return, rather than you going directly to the manufacturer - your contract of sale in with us, the retailer.  

Faulty goods can be returned to us at any time, however please forewarn us with an email to returns@darkventures.co.uk or or phone call. Any photos you can supply remotely may aid us in speeding up a potential resolution of the issue.

For health and safety reasons please make sure any returned items are clean and dry. If they are not we reserve the right to return them to you immediately without action.

The time since you received the item and us being aware of the issue will greatly determine the outcome.

The return postage is free of charge please use the link above.

We then have the opportunity to repair or replace the faulty goods where possible and if we cannot then we will refund you the value of the item and the original postage at our standard postage rate.

After six months a partial refund is all that is required from us and the refund amount will be treated on a case by case basis.

If you need any advice then please email us.

Everything must be as it was received, with all labels,  If we feel that the product has been used or is not as supplied we will refuse the cancellation on healthy and safety grounds.Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of poor handling of the goods by you. Damaged product packaging, ripped bags, tape or return shipping labels directly attached to product packaging.

It is up to you to pay the postage to return any items to us. We recommend that you use a signed for service as we cannot accept any responsibility for parcels which go missing on their way back to us.